Shipment of order may be cancelled as long as the order has not shipped. All claims for shortages or damaged goods must be reported to our customer service department (support@AnniversariesRemembered.com) within 10 days of receipt of order. Merchandise returns for reasons other than our error must be approved and are subject to a 20% handling charge. No claims will be accepted after 30 days from date of invoice.
We do not refund original shipping fees.
Damages & Missing Items
If you have received an item that has been damaged or are missing items from your order, contact us by email at firstname.lastname@example.org within 3 business days of receipt. Keep all items, boxes, and packing material shipped to you for inspection. You will need to provide us a description of the damage to the item as well as the condition of any packaging. In the event that an order contains damaged or defective items for which a customer does not wish a replacement, the customer will be responsible for returning the items according to the return policy. For missing items, please make sure you have removed all packing material from the shipping box to confirm that the item was not hidden from view. Sometimes small items such as books are shipped inside other items to protect them during shipping. If your order required multiple boxes to ship, it may be helpful to check the tracking information to confirm that all packages have been delivered. The missing item tracking procedure typically takes 7-14 business days to complete and consists of an inventory level verification, package weight verification, and carrier investigation. You may or may not be contacted by the package carrier (ie UPS, FedEx) during this time.